SORA Technology Inc. (hereinafter referred to as “the Company”) establishes the following
privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’
personal information in the services provided on this website (hereinafter referred to as “the
Services”).
Article 1 (Personal Information)
“Personal Information” refers to “personal information” as defined in the Act on the
Protection of Personal Information, and means information about a living individual that can
identify the specific individual by name, date of birth, address, telephone number, contact
information, and other descriptions contained in such information, as well as data relating to
facial appearance, fingerprints, voiceprints, and the insurer number on health insurance
cards, etc. (personally identifiable information).
Article 2 (Method of Collecting Personal Information)
The Company may ask users to provide personal information such as name, date of birth,
address, telephone number, email address, bank account number, credit card number, and
driver’s license number when registering for use. In addition, the Company may collect
transaction records and payment information that include users’ personal information from
our business partners (including information providers, advertisers, advertisement
distributors, etc., hereinafter referred to as “Partners”).
Article 3 (Purpose of Collecting and Using Personal Information)
The purposes for which the Company collects and uses personal information are as follows:
● To provide and operate the Services
● To respond to inquiries from users (including identity verification)
● To send emails regarding new features, updates, campaigns for services being used
by users, and information about other services provided by the Company
● To contact users as necessary for maintenance and important notifications
● To identify users who violate the terms of use or who attempt to use the Services for
fraudulent or unjust purposes, and to refuse their use
● To allow users to view, change, delete, and check their registration information and
usage status
● To charge users for paid services
● For purposes incidental to the above
Article 4 (Retention Period of Personal Information)
The Company will appropriately retain acquired personal information for the period
necessary to achieve the purpose of use and for the period prescribed by laws and
regulations. Specifically:
● Service usage information: 3 years after service termination
● Inquiry-related information: 1 year after the completion of the response
● Legally required information (e.g., tax-related): 7 years
After the retention period ends, personal information will be promptly deleted or anonymized
using a secure method.
Article 5 (Change of Purpose of Use)
The Company may change the purpose of use of personal information only if it is reasonably
deemed to be related to the purpose before the change. In the event of a change in the
purpose of use, the Company will notify users or announce it on this website in a prescribed
manner.
Article 6 (Provision of Personal Information to Third Parties)
The Company will not provide personal information to third parties without prior consent of
the user except in the following cases, unless permitted by laws and regulations:
● When necessary for the protection of life, body, or property and obtaining the user’s
consent is difficult
● When especially necessary for improving public health or promoting the sound
development of children, and obtaining the user’s consent is difficult
● When it is necessary to cooperate with a national or local government agency or a
contractor performing duties under the law, and obtaining the user’s consent may
hinder the performance of those duties
● When the following matters have been notified or announced in advance and
reported to the Personal Information Protection Commission:
○ Inclusion of third-party provision in the purpose of use
○ Items of data to be provided
○ Means or method of provision
○ Possibility for the user to request suspension of third-party provision
○ Method of accepting such requests
Notwithstanding the preceding paragraph, the following cases do not constitute provision to
a third party:
● When the Company outsources all or part of the handling of personal information
within the scope necessary to achieve the purpose of use
● When personal information is provided as a result of business succession due to
merger or other reasons
● When personal information is used jointly with a specific person, and such use, the
items of personal information to be jointly used, the scope of co-users, the purpose of
use, and the name or title of the person responsible for management are notified to
the individual or made readily accessible to them
Article 7 (Disclosure of Personal Information)
When a user requests disclosure of their personal information, the Company shall disclose it
to the user without delay. However, the Company may decide not to disclose all or part of the
information in the following cases, and in such cases, the user will be notified without delay:
● If disclosure is likely to harm the life, body, property, or other rights and interests of
the user or a third party
● If disclosure is likely to significantly hinder the proper execution of the Company’s
business
● If disclosure would violate any law or regulation
A fee of 1,000 yen per request will be charged for the disclosure of personal information.
Notwithstanding the above, the Company will not, in principle, disclose non-personal
information such as history or attribute information.
Article 8 (Correction and Deletion of Personal Information)
If a user finds that their personal information held by the Company is incorrect, they may
request correction, addition, or deletion (hereinafter referred to as “correction, etc.”) of the
information according to the procedures specified by the Company.
○ Means or method of provision
○ Possibility for the user to request suspension of third-party provision
○ Method of accepting such requests
Notwithstanding the preceding paragraph, the following cases do not constitute provision to
a third party:
● When the Company outsources all or part of the handling of personal information
within the scope necessary to achieve the purpose of use
● When personal information is provided as a result of business succession due to
merger or other reasons
● When personal information is used jointly with a specific person, and such use, the
items of personal information to be jointly used, the scope of co-users, the purpose of
use, and the name or title of the person responsible for management are notified to
the individual or made readily accessible to them
Article 7 (Disclosure of Personal Information)
When a user requests disclosure of their personal information, the Company shall disclose it
to the user without delay. However, the Company may decide not to disclose all or part of the
information in the following cases, and in such cases, the user will be notified without delay:
● If disclosure is likely to harm the life, body, property, or other rights and interests of
the user or a third party
● If disclosure is likely to significantly hinder the proper execution of the Company’s
business
● If disclosure would violate any law or regulation
A fee of 1,000 yen per request will be charged for the disclosure of personal information.
Notwithstanding the above, the Company will not, in principle, disclose non-personal
information such as history or attribute information.
Article 8 (Correction and Deletion of Personal Information)
If a user finds that their personal information held by the Company is incorrect, they may
request correction, addition, or deletion (hereinafter referred to as “correction, etc.”) of the
information according to the procedures specified by the Company.
If the Company determines that it is necessary to respond to the request, it shall promptly
carry out the correction, etc.
The Company will promptly notify the user of any correction made or of a decision not to
make such correction.
Article 9 (Suspension of Use, etc. of Personal Information)
If the Company is requested by a user to suspend use or delete their personal information
on the grounds that it is being handled beyond the scope of the stated purpose of use or was
acquired by improper means, the Company shall conduct the necessary investigation
without delay.
Based on the results of the investigation, if the request is deemed necessary, the Company
shall promptly suspend use or delete the personal information.
The Company shall notify the user without delay of the decision to suspend use or to not
suspend use, as applicable.
Notwithstanding the preceding two paragraphs, if suspension of use would require a large
cost or is otherwise difficult and alternative measures necessary to protect the user’s rights
and interests can be taken, such alternative measures will be implemented.
Article 10 (Changes to the Privacy Policy)
The contents of this Policy may be changed without notice to the user, except as otherwise
stipulated by laws or in this Policy.
Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from
the time it is posted on this website.
Article 11 (Contact for Inquiries)
For inquiries regarding this Policy, please contact the following office:
Address: Nagono Campus, 2-14-1 Nagono, Nishi-ku, Nagoya-shi, Aichi 451-0042, Japan
Company Name: SORA Technology Inc.
Representative Director: Yosuke Kaneko
Department in Charge: Global Management Department
